The director of sales and marketing at CXP Publishing discusses with the marketing director how she is going to handle a difficult employee conduct issue, that of a sales representative who is sexually involved with some customers. Her approach to resolving the situation was going to take time, until another incident occurred, when she realized that she would have quickly change her plans. This is a supplement to the CXP Publishing Inc. (A) case (product number 9B01C004).
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